Changes Coming For the Disability Access Service

Disney is making changes to their Disability Access Service, otherwise known as DAS at both Walt Disney World and Disneyland.

With this new update, DAS is intended to accommodate Guests who, due to a developmental disability like autism or similar, are unable to wait in a conventional queue for an extended period of time. Previously, DAS was there to assist Guests who have difficulty tolerating long queues due to disability. To help with this, Disney is extending DAS enrollment for eligible guests from 60 days to 120 days. They are also adjusting DAS party size to include no more than four, except for immediate family members. DAS doesn’t provide immediate access to attractions, however. Instead, it allows Guests to request a return time for a specific experience that is comparable to the current standby wait.

For those looking to utilize the Disability Access Service, the Guest who is requesting to use it must be present during registration. They also must experience the attraction when redeeming a DAS return time at a Disney theme park.

The Accessibility Services teams at the Walt Disney World Resort and the Disneyland Resort will assist Guests with questions they have about services. Guests are encouraged to visit pre-arrival through their website and virtual video chats.

How Does the Disability Access Service Work?

Here’s how this system works:

Step 1: Register. Registration is available via live video chat.
Step 2: Request a Return Time. After you’ve registered and entered the theme park, you can request your first return time
Step 3: Enjoy the Park. On the day of your visit, have fun exploring the park until you can redeem your return time.

Disney is working with Inspire Health Alliance’s health professionals. They will be there to help Cast Members, as needed, determine eligibility for appropriate accommodations and ensure that these accommodations are provided only for the Guests for whom they are intended. With that being said, Disney is also adding more Cast Members and investing in specialized training. This has a goal to help Guests identify and better understand the recommended tools and options, based on their needs.

These updates take effect on May 20 at the Walt Disney World Resort and on June 18 at the Disneyland Resort.

For more info, visit here for details for Walt Disney World and here for Disneyland.

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